A-Apollo Windows & Doors Ltd
Automotive Service Advisor
Calgary, Alberta•Full-time
CA$40,000 - CA$45,000 annually
CA$40,000 - CA$45,000 annually
About the Job
Job Summary:
The Automotive Service Advisor serves as the main liaison between customers and the service department. This role involves greeting customers, assessing vehicle service needs, preparing repair estimates, and ensuring a smooth service experience from check-in to vehicle delivery. The Service Advisor is responsible for building customer trust, driving service revenue, and maintaining high customer satisfaction.
Key Responsibilities:
- Greet customers promptly and professionally upon arrival.
- Listen to customer concerns and accurately document vehicle issues.
- Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.
- Prepare detailed service estimates and obtain customer approvals.
- Open and close repair orders and ensure accurate billing.
- Coordinate workflow between technicians and parts department.
- Keep customers informed about repair status, delays, and additional repairs.
- Explain completed work, invoices, and warranty coverage at vehicle delivery.
- Handle customer complaints and resolve issues efficiently.
- Promote maintenance services and upsell when appropriate.
- Ensure compliance with dealership policies and manufacturer standards.
Qualifications & Skills:
- High school diploma or equivalent (automotive certification preferred).
- Previous experience as an Automotive Service Advisor or related role.
- Strong customer service and communication skills.
- Ability to explain technical automotive information in plain language.
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced, team-oriented environment.
- Sales-oriented mindset with ethical upselling practices.
Preferred Experience:
- Experience working in a dealership or independent automotive service center.
- Knowledge of automotive repair procedures and maintenance schedules.
- Familiarity with warranty processing and manufacturer service programs.
Performance Metrics (KPIs):
- Customer Satisfaction Index (CSI) scores.
- Repair Order (RO) count and average RO value.
- Service department revenue growth.
- Comeback and warranty claim accuracy.
Compensation:
- Base Pay + Commission.